Refund policy

Definition: ‘Return’ is defined as the action of giving back the item purchased by the
customer to the Seller/Simba’s Bento Box  on the  website. Following situations
may arise:

• Item was defective
• Item was damaged in transit
• Products was / were missing
• Wrong item was received

Return could also result in refund of money in some of the cases.

We encourage the customer to review the listing before making the purchase
decision. In case the customer orders a wrong item, Simba’s Bento Box /seller shall
not be entitled to any return/refund.

The following RULES apply to this Policy:

Certain consumable items will not be returned or refunded, the list of such items
include in case the seal is found to be broken. The list of such items includes food,
grooming products, supplements, dog apparel, beds, car seat covers etc

In case of damaged or any missing product the customer needs to raise the request
within 24hours from the time of delivery. Once the customer has raised the request,
he/she needs to provide a visual proof (an image) of the damaged product to
Simba’s Bento Box within 3 days from the time of delivery.

All items to be returned must be unused and in their original condition with all
original tags and packaging intact and should not be broken or tampered with.
In the event the Seller accepts the return request raised by the customer, customer
will have to return the product and then the refund shall be credited to the
customer’s account.

Refund will only be processed after a quality check of the product by experts of
Simba’s Bento Box.

Please note that the product should be unused and should be sent back along with
original box and invoice to Simba’s Bento Box (Junooss Kitchen Pvt Ltd.)